Comments on: GOAL

By: Cleer Audio Team

Cleer Audio Team — Wed, 03 May 2023 22:19:49 +0000

Hi Eduardo, I’m sorry to hear about your negative experience with the Goal. We want to make sure we can solve your issue whatever necessary. Please reach out to our customer support at [email protected] and they will be more than happy to assist you.

By: Eduardo Salgado

Eduardo Salgado — Fri, 28 Apr 2023 11:13:43 +0000

I bought a pair of Cleer Goal earbuds from Amazon in February. For some reason, just one earbud connects to the phone. I followed instructions from the manual to clear the pairing record, but it didn`t work. I couldn’t find videos with tutorials in Cleer’s website nor in YouTube. The support team doesn’t seem to care. Buying it was a big mistake.

By: Cleer Audio Team

Cleer Audio Team — Fri, 10 Mar 2023 20:59:37 +0000

In reply to Adele W..

Hi Adele, could you please contact our customer support at [email protected] so that we may troubleshoot and resolve your issue?

By: Adele W.

Adele W. — Tue, 07 Mar 2023 21:03:57 +0000

Sits nicely in the ear – but that’s just about it. Never got 6hrs playback even though I was using it at the lowest possible volume. 3hr for the left earbud, 4hrs for the right – that was the max that I got. They never seem to get fully charged, no matter how many hours they sit in the fully charged case or in a case connected to power (the LEDs on the earbuds are always red, meaning: charging). Also sometimes the sound is distorted – as if someone was pressing play-pause-play-pause… all the time. Waste of money.

By: Chris alton

Chris alton — Wed, 11 Jan 2023 16:58:14 +0000

I have the earbuds they aren’t that comfortable in your ear and they don’t charge in the case unless they sit just right so mine are never charged

By: Michael A

Michael A — Wed, 07 Dec 2022 21:34:57 +0000

After a year and a half of ownership, I can say that these buds sound great, mostly stay put in the ear, and are surprisingly comfortable. Not having a thump-thump in my head with every stride is an absolute relief. As a result, it pains me to only give them three stars. However, three fundamental flaws that are easily fixable really get in the way of the ownership experience which, for me, primarily involves running.

First, the touch controls are all but unusable. They often either do not respond to the intended action or respond when they shouldn’t, such as during an attempt to adjust the fit. When they do respond, it is usually only one bud, but whether the left or the right is totally random. Dealing with this while pushing for time or distance is very frustrating. Sport-focused buds should not have a touch control, which is impossible to apply precisely while running. They should have a nice big physical button, like Jabra Elite 85t.

Second, sport headphones specifically marketed to runners should work within the temperature range in which people run. This includes the 30s and 20s. In the wind. These buds do not work at these temperatures. Either one or both simply turn off, sometimes with an out-of-battery warning, sometimes not, within 2 miles, even under a wind-permeable cap.

Third, there is a problem with the charging pins. One of the buds in my 1st pair became very finicky about charging within 4 months. Cleer were very good and replaced them promptly, but the new pair started exhibiting the same behavior after 8 months (with less regular use). My best theory is that the springs that push up on the charging pins in the case seem to weaken over time and stop providing good contact. In addition, the gold-colored coating on the bud-side contact patches gets worn away, further compounding the problem. Getting the red LEDs to come on to indicate charging now requires endless fiddling, holding the case at an angle, etc… Again, the last thing I want to be doing after finishing a 10K.

I see that the price appears to have gone up by a whopping 43% in the past year and a half, from $69.99 to $99.99. Quality needs to increase commensurately in order to recommend these buds to future buyers.

By: Cleer Audio Team

Cleer Audio Team — Tue, 30 Aug 2022 16:11:02 +0000

In reply to Colin Nunes. Hi Collin, have you contacted our Customer Service team to see how we can help? It might be something simple.

By: Colin Nunes

Colin Nunes — Mon, 29 Aug 2022 19:10:43 +0000

These earbuds are really good. When it comes to sound quality and comfortability, they are awesome. However, I am giving it 3 stars because after I dropped them once from about 6 inches off the ground, still in case. The audio is almost completely shot in both buds. Great earbuds, horrible execution on the durability.

By: David McDill

David McDill — Sat, 09 Jul 2022 06:07:51 +0000

Amazing quality, but not-so-good build. The hard earpieces feel bad when being worn but it has an amazing fit. The case is great at holding the buds whilst keeping them accessible. The buds aren’t too durable, but I didn’t put them through the best experience, after a few drops the left bud’s cover popped off. After about a year of use, they are quite acceptable earbuds overall, 100% would buy again.

By: Jordan Turner

Jordan Turner — Thu, 09 Jun 2022 17:29:12 +0000

In reply to Andrei Raibekas.

Hi Andrei,

Sorry to hear you are having issues with this product, do note that we do not advertise Cleer+ App compatibility for this product (but we will certainly consider your feedback for future products). Please reach out to us by email at [email protected] so we can help you.